Owners

Abbey Vacation Rentals is a Full Service Management Company that does things one way, the right way. Our two principals started Abbey Vacation Rentals subsequent to successful careers in senior marketing and sales management in Fortune 50 companies. With this depth of business experience, they created Abbey Vacation Rentals to provide unsurpassed revenue results, supported by rigorous back office accounting practices and responsible property maintenance, to deliver to our property owner partners the professional property management experience they deserve and desire.

We believe in the power of focus, and that is what we do. From marketing and demand generation, to customer service, to back office accounting activities, and to owner revenue protection, we have put in place a dedicated team of professionals to address these specific responsibilities 8 hours a day, 7 days a week.

Below are examples of our organization’s focus, and the value it creates for our property owners.

 
Key Revenue Initiatives and Marketing Differentiators:

* Highest Customer Satisfaction rating of any Big Island property management firm. (TripAdvisor.com/FlipKey.com)
* Largest web visitor traffic of any Big Island property manager by far. (Alexa.com)
* Over $150,000 in capital investment for website and IT enhancements, 2007-2013.
* World-class websites with online bookings: www.KonaRentals.net, www.WaikoloaRentals.com, www.HawaiiRentals.org and www.KoleaRentals.com.
* Dynamic website Specials displayed at the point of purchase to stimulate renter interest in your property.
* Certified guest comments of your specific property for prospective guests to view when considering your home.
* LiveChat to answer customer queries in real-time while they are viewing your property.
* Our own on-island customer Call Center to provide premium service to all callers.
* Office hours: 8 hours a day, 7 days a week.

Key Back Office & Maintenance Practices:

* Double ledger accounting that follows Generally Accepted Accounting Principals. (GAAP)
* Certified Public Accountant review of any key accounting item or question.
* Owner Statement mailed in a timely fashion every month to you.
* On staff maintenance personnel to expedite service delivery, and to prevent loss of guest revenues.
* Bi-annual property deep cleans and carpet cleans.
* Annual property review and home content evaluation.
* Property coverage 24x7 to address any emergencies.
* A dedicated cleaner is assigned to your specific property.

Key Business Practices that protect you, and Save You Money:

* Limited number of properties taken under management to maximize property occupancies.
* All guest monies collected 60 days prior to their arrival, no bounced checks.
* We don’t take “pending reservations” or holds.  No dates are reserved without a customer’s hard commitment backed by their credit card.
* We do not use Travel Wholesalers to generate reservations.
* All property and reservation data is stored on redundant “mirrored” hard drives, which are backed up nightly.  Copies of this data are stored offsite for additional security.

Abbey Vacation Rentals empowers owners, like yourself, to earn a substantial financial return on your real estate investment, secure in the knowledge that your home is being carefully looked after while you are away. We offer a turn-key proposition where we take care of everything from marketing and reservations to housekeeping, guest services billing, and collections while providing unparalleled attention to the maintenance of your Hawaii home.

Our property owners enjoy professional management services with above average rental returns. We accomplish this by offering our vacation rental customers superior condition vacation rentals for their Big Island holiday. Knowing that when they open the door to their vacation home in paradise there will be no surprises other than pleasant ones, perspective guests choose our units first. This preference for our vacation rental properties translates into higher rental revenues with a strong return on investment for our owner clients, and provides loyal vacation rental customers destined to become return guests year after year.

While revenue generation is important, maintenance of your investment is equally vital. Through our years of experience, we have created maintenance programs and procedures that safeguard the condition of your home, so that both your home as well as future guest experiences are protected. We believe that our organization’s focus upon maintenance as well as revenue generation is a key aspect of the “Abbey Vacation Rentals” difference.

Our service commitment to our owners is accomplished by managing only a limited number of vacation rental properties. Our owner clients are not just a "Unit Number", they are unique individuals. We are partners in the successful management of their very significant investment. We also maintain office hours 7 days a week, so that we may service and support our owners appropriately.

If you would like to understand our professional services in greater detail, please contact us at 808-331-8878 to speak with Dan or Gerri.